Quality Service
Quality Service to Customers: A Key to Success
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the three phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
'Following his (and my)Sandler training we have enforced the 'Up Front Contract', 'Monkey's Paw' and 'Let's pretend...what happens next' technique in particular with this client. Although we have had tons of meetings in the past with this client, this time within 15 mins he had left with a Purchase Order in hand worth around £70k, his first significant win!'
J B - MD Software Development